Privacy Policy

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

• Contact Information: Name, email address, phone number, company name
• Communication Data: Messages, inquiries, and feedback you send through contact forms or WhatsApp
• Project Information: Details about your project requirements, budget, timeline, and preferences
• Payment Information: Billing address and payment details (processed securely through third-party payment processors)

1.2 Information Collected Automatically

When you visit our website, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, referring website
• Location Data: General geographic location based on IP address
• Cookie Data: Information stored in cookies and similar technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our web development and software consultation services
• Communication: To respond to inquiries, provide customer support, and send service-related updates
• Project Management: To understand your requirements and deliver customized solutions
• Marketing: To send promotional materials, newsletters, and special offers (with your consent)
• Analytics: To analyze website usage, improve user experience, and optimize our services
• Security: To detect, prevent, and address technical issues, fraud, and security threats
• Legal Compliance: To comply with legal obligations and protect our rights

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through our cookie consent banner.

Types of Cookies We Use:

• Strictly Necessary Cookies: Essential for the website to function properly, including security, network management, and accessibility features. These cannot be disabled.
• Functional Cookies: Remember your preferences and settings, such as language and region preferences
• Analytics Cookies: Help us understand how visitors use our website through Google Analytics and other analytics tools
• Marketing/Advertising Cookies: Used to deliver relevant advertisements and track ad campaign effectiveness

You can manage your cookie preferences at any time through your browser settings or our Cookie Settings tool. Please note that disabling certain cookies may affect website functionality.

4. Third-Party Services

4.1 Google Analytics

We use Google Analytics to analyze website traffic and usage patterns. Google Analytics uses cookies to collect anonymous information about your interactions with our website. This data helps us improve our services and user experience.

You can opt-out of Google Analytics by:

• Adjusting your cookie preferences through our Cookie Settings
• Installing the Google Analytics opt-out browser add-on

4.2 WhatsApp Business

We use WhatsApp Business for customer communication. When you contact us via WhatsApp, your communications are subject to WhatsApp's privacy policy and terms of service.

4.3 Other Third-Party Services

We may use other third-party services for hosting, email delivery, payment processing, and customer relationship management. These providers are contractually obligated to protect your data and use it only for specified purposes.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service Providers: Third-party vendors who perform services on our behalf (hosting, analytics, payment processing)
• Business Partners: With your consent, when collaborating on joint projects or services
• Legal Requirements: When required by law, court order, or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Your Rights and Choices

6.1 GDPR Rights (EU/EEA Residents)

If you are located in the European Economic Area, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restriction: Limit how we process your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing based on legitimate interests or direct marketing
• Right to Withdraw Consent: Withdraw consent at any time for consent-based processing
• Right to Lodge a Complaint: File a complaint with your local data protection authority

6.2 Malaysia (PDPA) Rights

Under Malaysia's Personal Data Protection Act (PDPA), you have the right to:

• Access and correct your personal data
• Withdraw consent for processing
• Prevent processing for direct marketing purposes

6.3 General Rights

• Opt-out of marketing communications at any time
• Disable cookies through browser settings or our Cookie Settings
• Request information about how we process your data

To exercise any of these rights, please contact us at privacy@quanta-studio.com. We will respond to your request within 30 days.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure server infrastructure and hosting
• Regular security audits and updates
• Access controls and authentication mechanisms
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary based on:

• Active customer accounts: Duration of relationship plus 2 years
• Inquiry data: 3 years from last contact
• Project files: 5 years after project completion
• Marketing data: Until consent is withdrawn or 3 years of inactivity
• Legal/accounting records: As required by applicable laws (typically 7 years)

After the retention period expires, we securely delete or anonymize your data.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Malaysia. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by the European Commission
• Privacy Shield certification (for US-based processors)
• Adequacy decisions by relevant data protection authorities

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email or website notice for significant changes
• Obtain your consent where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: